1. Introduction

MB Trading Co. ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use and protect information when you visit our website (mbtradingco.in) or use our services.

2. Information We Collect

Contact form data: When you submit an enquiry, we collect your name, phone number, email address, service interest and message. We also record your IP address and browser user-agent for spam prevention.

Service requests: When you enquire about broadband plans (prepaid or postpaid), leased lines, OTT or Dish TV plans, we may collect your address and PIN code to check service availability at your location.

Communication: If you reach us by phone, email or WhatsApp, we may keep a record of the correspondence to assist you and maintain service records.

Equipment information: When we install a WiFi router or other equipment at your premises, we record the make, model and serial number for service, maintenance and deposit management.

Server logs: Our web server automatically logs your IP address, browser type, pages visited and timestamps for security and performance monitoring.

Cookies: Our website does not use tracking cookies. Session cookies may be set by the server for basic functionality.

3. How We Use Your Information

• To respond to your enquiries and provide requested services (including checking broadband, OTT or Dish TV availability at your location)
• To communicate about products, services or support you have requested — including by phone, email or WhatsApp
• To prevent spam and abuse of our contact form
• To maintain and improve our website

4. Data Sharing

We do not sell, trade or rent your personal information to third parties. We may share information only when required by law or to protect our legal rights.

Third-Party Platforms: MB Trading Co. also sells products through Flipkart, Amazon and Meesho, and links to our shop website (mbtco.in). When you purchase through these platforms, your data is handled in accordance with their respective privacy policies. We do not control or have access to data collected directly by these platforms during the transaction process.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

Contact form submissions are retained for up to 12 months to maintain service records. Server logs are rotated periodically. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to access, correct or request deletion of your personal data. To exercise these rights, contact us at contact@mbtradingco.in.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

For questions about this Privacy Policy, contact us at:
MB Trading Co.
Email: contact@mbtradingco.in

1. Overview

At MB Trading Co., we aim to ensure complete satisfaction with every product and service. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our website, showroom or service agreements.

2. Hardware Sales (Computers, Laptops, Components, etc.)

• Damaged or defective products: If you receive a damaged or defective item, report it within 7 days of delivery with proof (photo/video). We will arrange a replacement or full refund.
• Wrong product delivered: Contact us within 7 days. We will arrange an exchange at no additional cost.
• Change of mind: Refunds for change-of-mind purchases are not available once the product has been opened or used. Unopened items may be returned within 3 days in original packaging.
• Warranty claims: Products under manufacturer warranty will be serviced or replaced as per the brand's warranty policy. MB Trading Co. facilitates the claim process.

2a. Purchases Through Third-Party Platforms

If you purchased MB Trading Co. products through Flipkart, Amazon or Meesho, your return and refund rights are primarily governed by the respective platform's return and refund policies:

• Flipkart: Subject to Flipkart's Return Policy. Typically a 7–10 day return window depending on the product category.
• Amazon: Subject to Amazon's Return & Refund Policy. Typically a 10–30 day return window depending on the product category.
• Meesho: Subject to Meesho's Return & Refund Policy. Typically a 7-day return window.

For platform purchases, please initiate returns through the respective platform's order management system. For any queries, contact us directly and we will assist you.

3. Software Licenses (Vyapar, Munimji, Custom Development, etc.)

• Software licenses are non-refundable once activated or the license key has been delivered.
• If the software fails to work as described and we cannot resolve the issue, a refund may be issued within 7 days of purchase.

4. ISP Services (Broadband & Leased Lines)

• Installation charges: Non-refundable once the installation has been completed.
• Monthly subscription: If service is discontinued within the first 7 days of activation, a prorated refund for the unused period may be issued (excluding installation and router costs).
• Advance payments: Refundable on a pro-rata basis if service is terminated with 30 days' written notice.
• Postpaid billing: Postpaid plans are billed at month-end for the preceding cycle. Unused days after cancellation are adjusted against the final bill rather than refunded separately.
• WiFi router deposit: A refundable deposit is collected against the WiFi router. The deposit is refunded when the router is returned in good working condition upon termination of service. The WiFi router remains the property of MB Trading Co. and is installed at customer premises for use basis only — loss, damage or non-return of the router will be deducted from the deposit.
• Enterprise leased lines (ILL): Subject to the signed service agreement. Contract-specific terms, notice periods and early-termination charges apply.

4a. OTT & Dish TV Subscriptions

• Monthly subscriptions (OTT & Dish TV): Non-refundable once the subscription has been activated.
• Set-top box & installation (Dish TV): Non-refundable once installed. Defective equipment will be replaced under the manufacturer's warranty.
• Wrong plan activated: If we activate the wrong plan, we will correct it or issue a refund within 7 days of activation.

5. Repair & Maintenance Services

• Diagnostic fees are non-refundable once the assessment has been performed.
• If a repair is completed and the device is returned, payment is due in full. If we are unable to repair the device, no service charge will apply.
• AMC (Annual Maintenance Contracts): Refunds for unused AMC months are available only if terminated within the first 30 days of the contract start date.

6. Cabling & Installation Services

• Once cabling or installation work has commenced, charges are non-refundable.
• If work has not yet started, cancellations made within 24 hours of booking receive a full refund.

7. How to Request a Refund

To request a refund, contact us with your order details:

• Email: contact@mbtradingco.in

We will review your request and respond within 5 business days. Approved refunds will be processed within 7–10 business days via the original payment method or bank transfer.

8. Exceptions

Refund requests made after the specified timeframes will be evaluated on a case-by-case basis. Custom-built systems, special orders and clearance items are non-refundable unless defective.

9. Contact

For refund-related queries, reach us at:
MB Trading Co.
Email: contact@mbtradingco.in